FREQUENTLY ASKED QUESTIONS

HOW LONG WILL MY ITEM(S) TAKE TO ARRIVE AFTER PLACING MY ORDER?
Australian Customers: 1-2 business days, & up to 5 business days for further & rural locations.

International Customers: 8-15 business days (Standard), 2-5 business days (DHL Express).

This is an estimate and is subject to immediate stock availability. Excludes Pre-Orders.


DO YOU SHIP INTERNATIONALLY?
Yes, FEELING SALTY ships globally! Should your country not be listed on our drop down menu, please contact us at customercare@feelingsalty.com.au


WHERE IS MY ORDER?
Your order can be easily located and tracked via the links below. Your tracking number is emailed to the email address provided by you during your purchase, between 3:00pm - 4:00pm AEST the same - or - next business day.


Australian Shipments: https://auspost.com.au/mypost/track/#/search

International Express Shipments: http://www.dhl.com.au/en/express/tracking.html

International Standard Shipments: https://track-packages.com/dhl/


If you did not receive an email with your tracking number, or are having any issues tracking your order, please contact us at  customercare@feelingsalty.com.au


I HAVE FORGOTTEN MY PASSWORD, CAN YOU HELP ME?
We got you! You can change your password here - or - alternatively, you may contact us at customercare@feelingsalty.com.au and one of our Officials will assist you!


CAN I CHANGE MY ADDRESS/CAN I CHANGE MY ORDER?
If you are in dire need to change any aspect of your order, please contact FEELING SALTY immediately at customercare@feelingsalty.com.auWe ship all orders placed before 11:59am AEST on the same day and any orders placed 12:00pm AEST are shipped the next business day. Once your order has been shipped, we will not be able to amend any aspect of your order. Please see our Shipping Policy for further information.



WILL I RECEIVE ORDER CONFIRMATION?
You will receive your order confirmation to your inbox of the email address provided by you. The confirmation of your order should arrive shortly after placing your order, if not immediately! If you have not received your order confirmation within 24 hours of placing your order, please contact us at 
customercare@feelingsalty.com.au


WHAT PAYMENT METHODS CAN I USE WITH FEELING SALTY?
At FEELING SALTY, we accept American Express, Visa & MasterCard through our secure payment system. We also accept payments via Paypal, Apple Pay and AfterPay!


HOW DO I USE MY GIFT CARD/CREDIT NOTE?
Once we have issued your credit note or gift card code to you, all you need to do is enter your unique code into the discount code box on checkout of your next purchase with FEELING SALTY. If you are experiencing any issues, please contact us at customercare@feelingsalty.com.au


HOW DOES PRE-ORDERING A FEELING SALTY PRODUCT WORK?
A style on Pre-Order is a best-selling style, that has not yet arrived to FEELING SALTY HQ but is currently on its most anticipated way! You can place an order for a Pre-Order style in your size to ensure you get your hands on it before it sells out!

***Pre Order styles readily sell out prior to landing at FEELING SALTY HQ. If you are waiting for the item to first be readily available before purchase, it is not guaranteed that this item will be obtainable.

DO YOU HAVE A STORE WHERE I CAN TRY GARMENTS ON?
Unfortunately, FEELING SALTY is solely trading online. However, we are planning big things for the future - watch this space!